The toolbox has practical, proven processes and tools for:
- continuous improvement and innovation
- setting goals
- identifying opportunities
- problem solving
- priority setting
- analysing options
- making decisions
- planning action
- measuring performance
- process and system improvement
For each tool there are examples and a guide for how to use the tool. There are also details of who to contact to get support to use the tool.
Tools in the toolbox
CI&I - Continuous improvement and innovation process | |
Critical success factors (CSFs) and key performance indicators (KPIs) | |
Eight criteria technique | |
Five Ws and one H | |
Force field analysis | |
How-how diagrams | |
Impact and influence | |
Inverse thinking | |
Repetitive why technique | |
SMARTT goals | |
Target outcomes | |
This is used to compare the financial impact of different options. | |
This tool helps people to think creatively about how to achieve a goal. | |
These help people to identify and stay focused on high impact improvement strategies. | |
Use this tool to work out what actions you need to put in place to achieve a goal. |